1. Overview

RapidCaster ("we," "our," or "us") operates the website at therapidcaster.com and the RapidCaster application (the "Service"). This Privacy Policy explains what information we collect, how we use it, and what choices you have.

By using RapidCaster, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2a. Google Account Information

RapidCaster uses Google OAuth 2.0 to authenticate users. When you sign in with Google, we receive and store:

• Your Google account email address
• Your display name
• Your Google profile picture URL
• A Google-issued unique user ID

We do not receive or store your Google password. We do not access your Gmail, Google Drive, Google Contacts, or any other Google service beyond what is required to authenticate your identity.

If you connect YouTube (optional, for downloading your own YouTube videos), we request a YouTube Data API read scope. This allows us to initiate downloads of videos you explicitly submit. We do not browse, list, or access your YouTube account data beyond what is needed to fulfill your explicit request.

2b. Content You Upload

When you upload a video or audio file, or submit a URL for processing, we store:

• The uploaded file (temporarily, for processing)
• The transcript generated from your audio
• The content outputs generated from your episode (clips, newsletters, captions, show notes, etc.)

This content is associated with your account and is only accessible to you. It is never shared with other users or used to train any system.

2c. Usage Data

We may collect basic usage information such as pages visited, features used, and error events. This is used solely to improve the Service and diagnose technical issues.

3. How We Use Your Information

We use the information we collect to:

• Authenticate your identity and maintain your session
• Process the content you submit and generate your requested outputs
• Store your outputs so you can access them later
• Send transactional communications (e.g., billing receipts) if applicable
• Improve and maintain the Service

We do not sell your personal information. We do not use your content for advertising. We do not share your data with third parties except as described in Section 5.

4. Data Retention

Your account data, uploaded content, and generated outputs are retained for as long as your account is active. You may delete your account at any time by contacting us at support@therapidcaster.com. Upon deletion, your data will be removed within 30 days.

Uploaded video files are deleted from our servers after processing is complete. Only the transcript and generated outputs are retained.

5. Third-Party Services

RapidCaster uses the following third-party services to operate:

• Google OAuth — for user authentication
• Stripe — for payment processing (if you subscribe to a paid plan). We never see or store your full card number.
• Canva — if you use the Canva export feature, your content is sent to Canva's API to create a design
• Anthropic (Claude) — transcripts and content are sent to Anthropic's Claude AI for analysis, summarization, and content generation. Anthropic does not use your data to train their models.
• Resend — for transactional and marketing email delivery. We share recipient email addresses with Resend solely for the purpose of sending emails you initiate.
• Twilio — for SMS message delivery. We share recipient phone numbers with Twilio solely for the purpose of sending messages you initiate.

All audio transcription is performed locally on our servers. Your audio is never sent to a third-party transcription service.

5a. AI Processing

When you process a video or audio file, the transcript generated from your content is sent to Anthropic's Claude AI service for analysis. This includes generating summaries, clip suggestions, newsletters, social media captions, show notes, and other content outputs.

Anthropic processes your data solely to fulfill our API requests and does not use your content to train or improve their AI models. We do not send your original video or audio files to any AI service — only the text transcript.

AI-generated outputs are stored in your account and are only accessible to you.

5b. Email and SMS Messaging Data

If you use RapidCaster's email or SMS features (such as sending newsletters to your audience or CRM messages), we store:

• Recipient email addresses and/or phone numbers that you provide
• Message content that you compose or generate
• Delivery status information (sent, delivered, bounced)
• Send timestamps

This data is used solely to deliver the messages you initiate and to provide you with delivery reporting. Recipient contact information is shared with our delivery providers (Resend for email, Twilio for SMS) only as needed to send your messages. We do not sell or share your contact lists with any other third party.

5c. CRM and Contact Data

If you use RapidCaster's CRM features, you may enter business contact information such as names, email addresses, phone numbers, company names, and notes. This data is:

• Stored in your account and accessible only to you
• Used solely to power CRM features you initiate (pipeline management, outreach, campaigns)
• Never shared with other users or sold to third parties
• Deleted when you delete the contact or your account

You are responsible for ensuring you have the necessary consent to store and contact the individuals whose information you enter into the CRM.

5d. Video File Storage and Retention

When you upload a video or audio file, the original file is stored temporarily on our servers for processing. Once transcription and analysis are complete, the original uploaded file is deleted from our servers.

Generated clips (short-form video segments) are retained for as long as your account is active so you can download them. Transcripts and all generated content outputs are also retained for the life of your account.

If you delete a video or clip, it moves to Recently Deleted, where you can restore it for 30 days. After 30 days it, and all associated files, transcripts, and generated content, are permanently removed.

When you create a share link for clips, anyone with that link can watch and download those clips and read their captions, without signing in. Links are not listed or indexed by search engines. You can turn a link off at any time from Shared Links.

5e. Instagram and Facebook Direct Messages (Inbox)

If you turn on messages for a connected Facebook Page (and the Instagram account linked to it), Rapid Caster reads that Page’s Instagram direct messages and Messenger conversations through Meta’s official API, using the permissions you approve on Meta’s screen (instagram_manage_messages, pages_messaging, pages_manage_metadata). We store a copy of each conversation so you can read the full history in one place:

• The other person’s name, username, profile picture link and Meta-issued id for your Page
• Message text, the time it was sent, which side sent it, reactions, “seen” status, and links to photos, videos, voice notes, shared posts and story replies (media files stay on Meta’s servers and are shown to you through a secure, signed-in-only link)
• Replies you send from the Inbox, which go out only when you press Send

Messages are used only to show your Inbox to you (and to any AI assistant you connect to your own Rapid Caster account). They are never sold, used for advertising, or used to train AI models.

Retention and deletion: stored messages are kept only while the Page stays connected. Disconnect the Page in Planner → Connected accounts (or remove Rapid Caster in Meta’s “Business integrations” settings) and every stored conversation and message for that Page is permanently deleted within a few minutes. Deleting your Rapid Caster account deletes all of them too. To have them removed without disconnecting, email support@therapidcaster.com.

5f. Instagram and Facebook Post History, Comments and Notifications

When you connect an Instagram professional account or a Facebook Page, Rapid Caster imports that account’s own past posts through Meta’s official API so the Planner can show your real feed and the Post Generator can learn your style. For each post we store:

• The caption, post type, date, link to the post, like count and comment count
• A private copy of the post’s picture (or video cover), shown to you only through a signed-in link
• The comments and replies on your posts: the commenter’s username or name, Meta-issued id, text, time and hidden status

We refresh this every few minutes and receive new comments and mentions from Meta’s webhooks so we can notify you in the app. We use it only to show it back to you, to let you reply to, hide or delete comments when you ask, and to tailor content suggestions for your own account. We never sell it or use it to advertise.

Retention and deletion: the history is kept only while the account stays connected. Disconnect it in Planner → Connected accounts (or remove Rapid Caster in Meta’s settings) and its stored posts, comments and pictures are permanently deleted within about 15 minutes. Deleting your Rapid Caster account deletes them too.

5g. Instagram and Facebook Insights (Analytics)

If you allow it when connecting, Rapid Caster also reads your account’s insights through Meta’s official API, read-only: per-post reach, views, saves, shares and interactions; account reach, profile visits, website taps and follower count by day; the hours your followers are online; and aggregated follower demographics (age range, gender, country, city — never individual followers). We store these as daily snapshots so the Analytics page can show trends, your best times to post and recommendations for your own account. We never post or change anything with this access, never sell it and never use it to advertise.

Retention and deletion: insights are kept only while the account stays connected; disconnecting it (or removing Rapid Caster in Meta’s settings) permanently deletes its stored insights within a few minutes, and deleting your Rapid Caster account deletes them too.

5h. Long Episodes and Your Podcast Feed

If you use Long Episodes, we make an audio file, captions and a podcast feed from your video. Once an episode is published, its audio, captions, title, notes and chapters are public to anyone with the feed link, including podcast apps such as Spotify and Apple Podcasts. Your show name, description, cover art and owner email are public in that feed too, because podcast feeds are public by design and Spotify uses that email to verify you. Episodes that are drafts, on hold or scheduled are not public.

Retention and deletion: published audio stays on our servers for as long as the episode stays in your feed. Deleting an episode removes it from the feed and deletes its files from our servers straight away. Podcast apps may keep their own copies, and a video sent to YouTube stays there until you delete it on YouTube.

6. Cookies and Sessions

For detailed information about the cookies we use, please see our Cookie Policy.

RapidCaster uses a single session cookie to keep you logged in. This cookie contains a session identifier only — no personal information is stored in the cookie itself. The cookie expires when you log out or after a period of inactivity.

We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

7. Data Security

Your data is stored on servers located in the United States. All data transmission between your browser and our servers is encrypted via HTTPS/TLS. Each user's content is stored in isolated directories and is inaccessible to other users at the application level.

While we take security seriously, no system is 100% secure. We encourage you not to upload content that contains highly sensitive personal information.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and all associated data
• Revoke Google OAuth access at any time via your Google Account permissions

To exercise any of these rights, email us at support@therapidcaster.com.

9. Children's Privacy

RapidCaster is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy, please contact us at: